Refund policy

Returns, refunds and exchanges are not generally accepted, except on products created by Lotus Creations and printed by Printful. If a product arrives damaged, is lost in transit or arrives incorrect (such as misspelled or not lined up properly), another product will be created under Printful's Replacement policy. To be eligible for a replacement, you must contact me as soon as the issue arises. Photo proof of the damage or inaccurate printing is required to have the product replaced through Printful. Lotus Creations will assist in this replacement however is needed. 

Please send an email to: contact@lotuscreations.shop if you need help, or to verify if your product is eligible for replacement. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Please see above for further information. 

No exchanges are allowed. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.